Link Tracking

Tracking link clicks on Chatbot Messages

To help users understand the impact of their campaigns and website navigation, it is essential to gain insights about engagement trends.

ReplyCX gives users a powerful new way to measure engagement with their campaigns and ads. Just replace those long URLs with short ones, and you'll have the data needed all in one easy report.

Enable link tracking

Step 1: Go to Settings section and click on link tracking.

Step 2: Click on enable link tracking

Step 3: Choose the domain and define the sub domain

Step 4: Click on 'Save Changes' to update the settings.

Step 5: Step 5: Go to the 'Bot Builder' section and select the bot for which you want the link to be tracked.

Step 6: Click on Link Tracking to configure the block.

Step 7: Enable the 'Check Box' on the action block to start tracking links.

Checking the tracking reports:

In-order to view the report for the number of clicks on URLs, you can follow the steps given below:

Step 1: Go to the 'Bot Builder' and select the bot for which you want to view the reports.

Step 2: Click on the 'Actions' tab against the selected bot or click on the three dots

Step 3: Click on View clicks.