# Customer Portal  for Ticketing System
Source: https://help.reply.cx/ticketing-customer-portal-for-ticketing-system
## Key Capabilities

### 1. Custom Domain Integration

Establish immediate credibility by replacing default system URLs with your own professional subdomain (e.g., [support.yourbrand.com](http://support.yourbrand.com)).

How it works: Simply enter your desired domain by following the provided CNAME setup instructions to link your DNS provider to secure ticketing server.

### 2. Brand & Appearance Customization

- Logo & Favicon: Upload your brand’s SVG files to ensure a sharp, professional look across all browser tabs and headers.

- Accent Colors: Use the Hex code selector to match your brand's specific color palette for buttons, links, and highlights.

- Button Text Contrast: Customize the button text color to ensure accessibility and high visibility against your chosen accent colors.

### 3. Unified Sender Identity

Ensure your automated communication is never mistaken for spam by aligning your portal notifications with your official support email.

- Sender Email: Use the dropdown menu to select a verified outbound address. All status updates, ticket replies, and portal invitations will be delivered from this identity.

## Setup Guide

Location: Navigate to Settings → Tickets (Side Menu) → Customer Portal.

Execution Steps:

- Map your Domain: Enter your subdomain and apply the generated CNAME and Point To records in your DNS management console.

- Style your Workspace: Upload your visual assets (Logo/Favicon) and define your brand’s primary action colors.

- Finalize & Sync: Select your preferred "From" address for outbound notifications and click Save Changes.