# Restart Conversation

For WhatsApp and SMS channels, you can now reopen a “Closed” conversation to quickly follow up with the contact.

![](https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FMExHw4td8cpFpsCrgz7p%2FRestart%20conv.png?alt=media\&token=83017834-8814-4116-bef7-87f7b8e53501)

By clicking on restart conversation, the closed conversation will be opened and the agent and react out to the contact and follow up.