For WhatsApp and SMS channels, you can now reopen a “Closed” conversation to quickly follow up with the contact.
By clicking on restart conversation, the closed conversation will be opened and the agent and react out to the contact and follow up.
For WhatsApp and SMS channels, you can now reopen a “Closed” conversation to quickly follow up with the contact.
By clicking on restart conversation, the closed conversation will be opened and the agent and react out to the contact and follow up.