Rewriting existing response with AI

A new tool to help live chat agents improve their writing and enhance customer experience (CX). Agents can now easily rewrite their responses using the following options:

• Shortens your response.

• Corrects any grammatical errors.

• Enhances the clarity and quality of your response.

• Rephrases your message with a more positive tone.

• Translates your response into another language.

This tool makes it simple for agents to refine their messages, ensuring clear, positive, and professional communication.