# Rewriting existing response with AI

A new tool to help live chat agents improve their writing and enhance customer experience (CX). Agents can now easily rewrite their responses using the following options:

* Shortens your response.
* Corrects any grammatical errors.
* Enhances the clarity and quality of your response.
* Rephrases your message with a more positive tone.
* Translates your response into another language.

This tool makes it simple for agents to refine their messages, ensuring clear, positive, and professional communication.

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