A new tool to help live chat agents improve their writing and enhance customer experience (CX). Agents can now easily rewrite their responses using the following options:
- Shortens your response.
- Corrects any grammatical errors.
- Enhances the clarity and quality of your response.
- Rephrases your message with a more positive tone.
- Translates your response into another language.
This tool makes it simple for agents to refine their messages, ensuring clear, positive, and professional communication.
