Collect file action block is best used when you want to collect any file or image from your visitors.

This block consists of the following configuration options:

Question:

Provide the exact prompt or question that tells the visitor what to upload.

For example: "Could you please upload a copy of your invoice?"

Format:

Specify which file extensions visitors are allowed to submit.

The supported formats include:

Settings:

Under settings you can configure the following;

• Restrict file size: Use the dropdown menu to cap the maximum size of each uploaded file (ranging from 1 MB to 10 MB).

• Restrict number of uploads: Define how many files a visitor is allowed to submit at once (ranging from 1 to 10 files).

• Save Response (Variables): Store the visitor's uploaded file into a variable so you can easily reference or retrieve it later in the conversation flow. You can select an existing variable from the dropdown menu or create a new one.

Note:

The uploaded file is stored on ReplyCX’s cloud server, and a publicly hosted file URL will be stored in this variable.