Voice messages from users are now instantly transcribed for agents - visible directly on the live chat screen.
This feature allows your team to quickly read and process incoming voice messages, eliminating the need to listen to audio playback and significantly speeding up response times.
How it works:
Locate the new Generate transcript button below any incoming voice message on the live chat screen.
Click the button to instantly process the audio using our advanced LLM.
The transcribed text will immediately appear in an expanded block directly below the audio file.
Note:
Available exclusively on the Premium Plan