Blocking Contacts

You can now block contacts on WhatsApp and SMS channels to prevent unnecessary spam to your chatbot.

How to Block a Contact

1. Open Live Chat.

2. Locate the chat with the contact you want to block.

3. In the Contact Information panel, select Block user.

Once blocked, the contact cannot start a new chat or receive outbound messages.

Once, blocked you will see this tag for this contact.

How to Unblock a Contacts

1. Open Live Chat.

2. Locate the chat with the contact you want to unblock.

3. In the Contact Information panel, select Unblock.