# Zoho CRM

Zoho CRM integration enables you to generate a new contact record by mapping the ReplyCX chatbot-collected information to the corresponding contact fields in your CRM account.

**Connect your account:**

Authorize access to connect your Zoho CRM account and select the desired account from the list.

Zoho's authorization will open in a new window, so ensure that pop-ups are not blocked.

![](https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FLHqYRTV2oFBgTNH04JF4%2Fzoho%20crm.png?alt=media\&token=e0361c94-3e7d-494e-8e91-c3b9e9e632e3)

**Map the fields:**

Map the Zoho CRM fields with the variables defined in the bot builder, ensuring that the values stored in ReplyCX variables align with the selected Zoho fields.

**Define next steps:**

Zoho CRM action block will have two outcomes - Success or Failure.

You can define the success and failure actions as per your need.