Freshdesk

Create tickets and fetch ticket status.

Freshdesk is a widely-used ticketing system for managing customer support requests. With this integration, you can:

• Create tickets directly from the chatbot.

• Retrieve ticket statuses to keep users update

Connecting your Freshdesk account in ReplyCX chatbot.

You can connect your Freshdesk account to ReplyCX in two ways:

1. Via App Market: Go to App Market → Freshdesk → Add Account

2. Via Freshdesk Action Block: In the action block, click Add Account.

Required Fields:

• Name: Custom name for this Freshdesk account.

• Helpdesk URL: Your Freshdesk subdomain URL (e.g., https://yourdomain.freshdesk.com).

• API Key: Your Freshdesk API key. You can find it in your Freshdesk profile settings here.