ReplyCX Documentation
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  • ⛩️Welcome to ReplyCX Knowledge Base! 📚
    • ReplyCX Basics
  • ▶️GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Channel Configurations
    • Deploying a Chatbot
    • Utility Tools
  • 🧩ACTION BLOCKS
    • Overview
    • Trigger
    • Send Message
    • Collect Input
    • Buttons
    • Carousel
    • Calendar
    • Send an Email
    • Condition
    • Image Carousel
    • Human Handover
    • Slider
    • Collect File
    • Delay
    • Form
    • Flow
    • Code-block
    • Options
    • Jump
    • List
    • Reply Button
    • AI Model
    • SET AI
    • Answer AI
    • AI AGENT
    • Webhook
    • Javascript
    • Send Status
    • Http Request
    • Dynamic data
    • Whatsapp flow
  • 🦾AI Studio
    • Building a GPT Chatbot
    • Knowledge Base
    • Training on historical live chat to generate response
    • Retrain frequency for URL data source
    • Custom Answers
    • Function Call
    • Prompts
    • Tokens
    • Setting up retrain
    • Advanced Crawling Criteria
  • ⛓️Integrations
    • Types of Integrations
    • Service Call
    • Google Sheets
      • Support for “Update Record” in Google Sheets
    • Codeblock
    • Google Calendar
    • Calendly
    • Zoho CRM
    • Hubspot
    • Dialog Flow
    • Events
    • Google Analytics
    • Freshdesk
    • Salesforce
    • Zapier
    • Airtable
    • Public API's
  • 🟢WhatsApp Business API
    • Prerequisites
    • WhatsApp Business API - Meta
    • Using a test WhatsApp Business API account
    • Product catalog on WhatsApp
    • Sync WhatsApp Template
    • Support for Carousel template message
  • Instagram
    • Using the Instagram Channel
  • 💬Live Chat
    • Overview
    • Saved Replies
    • Manage Saved Replies
    • Message status on live chat
    • Generating Response Using AI.
    • Rewriting existing response with AI
    • Labels
    • Managing Labels
    • Qualification details covered during a conversation
    • Settings
    • Filter conversations
    • Conversation History
    • Close a conversation
    • Related / Past Conversations
    • Elements on conversation card
    • Kind of Conversation Status
    • Copy Chat Transcript of a Conversation
    • Customize Live Chat Screen
    • Restart Conversation
    • Blocking Contacts
    • Agent status on live chat
    • Edit Variables in Closed Chat
  • ⚙️Troubleshooting
    • Variable Manager
    • Fallback Variables
    • Human Handover Configuration
    • Clone a bot
    • Preffered Image Dimensions
    • Working of Link Tracking
    • Setting up variables using trigger block
    • Availability of agents in Human Handover
    • Creating loop in the conversational flow
    • Requesting Edit Access
    • Cookies
    • Creating Custom Role
  • 📢Outbound Bots
    • Outbound Action Blocks
      • Delay
      • Send WhatsApp
      • Send SMS
      • Send Email
    • Building a One-Off Campaign
    • Building a Ongoing Campaign
    • Creating WhatsApp Templates
  • 📱Chat Widget Customization
    • Embedding Chat Widgets
    • Customize Chat Widget UI using CSS
    • Display Chat Widget in iFrame
    • Change Appearance
    • Chat widget 3.0
  • 🏦Account Management
    • Manage Teams
    • Manage Teammates
    • Manage Roles
      • Channel configuration Permission
    • Opt Out Management
  • 📊Reporting
    • Custom Reports
    • Contacts Feature Recap
    • Scheduling Contact Report
    • Weekly Reports and Interactions
    • Export a contact list
    • Tracking link clicks on chatbot messages
    • Agent Report
    • AI Agent Report
    • Outbound Report
  • 🧑‍💻 Support
    • Forget Password
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On this page
  • Contact Creation:
  • Importance of Contacts:
  • Exporting the contact list / inquiries collected by the bot:
  • Contacts Create and Edit:

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  1. Reporting

Contacts Feature Recap

A contact is a powerful connection between visitors and businesses. By supplying their information, customers open the door to meaningful communication and potential opportunities for future collaboration.

Our friendly bot is like a virtual rolodex - it not only remembers interactions with visitors, but also stores their details for easy reference.

Contact Creation:

When a visitor engages with your bot and supplies an email or phone number, you can create the perfect environment for customized interactions.

ReplyCX offers so much more than just answers - it also provides valuable data on the chat, like variable values from each session and location details such as city name, country code or zip.

There are three ways in which a contact can be created in ReplyCX:

  • Using ‘Form’ - With this action block, the visitors will be asked to fill up the form while having the conversation with the bot. Users can define the fields of the form as per their preference.

  • Using ‘Collect input’ - Using this action block, the visitors will be asked to answer the questions while having a conversation with the bot. The user can define the question that they would like to ask their visitors.

  • Passing contact details via APIs - When contact details are received via an API call and stored into contact variables.

Importance of Contacts:

The level of significance attached to customer contact varies depending on the application for which you are using your chatbot.

If you're reading this article, chances are that you have joined the majority in relying on a chatbot to open up new avenues of lead generation.

With the help of contacts:

  • You can view all the leads generated by the bot

  • You can filter and export the lead list for filtering or importing to CRM.

  • Schedule reports to be sent on a daily / weekly basis.

Exporting the contact list / inquiries collected by the bot:

There are three options available to export the contacts and inquiries collected by the bot:

  • Direct Export - Select the date range, required columns, and export the list into CSV file.

  • Schedule Report - Receive the contact report on the defined email addresses either daily or weekly.

  • Integration with CRM - Integrating the chatbot with your CRM, so that whenever a lead / inquiry is generated, it is automatically sent to your CRM.

Contacts Create and Edit:

You can create a new contact or edit the saved contacts from contacts section.

To create a contact:

Go to Contacts section --> Click on Create contact to create a new contact -->Add name Email address and phone Number.

To Edit Contact:

Go to Contacts Section --> Click on the contact which you want to edit --> Click on the edit option --> edit the details accordingly and save.

PreviousCustom ReportsNextScheduling Contact Report

Last updated 23 days ago

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