Opt Out Management
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Note: Available only for the SMS channel.
To stay free from complaints, implement opt-out management, allowing users to subscribe or unsubscribe using designated keywords.
Step 1: Define the keywords.
Navigate to Channels 🡪 SMS 🡪 Opt-out Management.
Define keywords for users to opt in and opt out (e.g., "START" for subscription, "STOP" for un subscription).
Set up default messages for both opt-in and opt-out actions.
Step 2: Enable opt-out management.
Go to Channels > SMS > Configuration.
Choose the number, and enable the configuration.
To see the opt-out list, go to Contact section 🡪 Click on Columns 🡪 Select Opt-out list.
Now you can view the list of the contacts who have opted out.
