Available only for the SMS channel.
To stay free from complaints, implement opt-out management, allowing users to subscribe or unsubscribe using designated keywords.
Step 1: Define the keywords.
- Navigate to Channels 🡪 SMS 🡪 Opt-out Management.
- Define keywords for users to opt in and opt out (e.g., "START" for subscription, "STOP" for un subscription).
- Set up default messages for both opt-in and opt-out actions.
Step 2: Enable opt-out management.
- Go to Channels > SMS > Configuration.
- Choose the number, and enable the configuration.
To see the opt-out list, go to Contact section 🡪 Click on Columns 🡪 Select Opt-out list.
Now you can view the list of the contacts who have opted out.
