Opt Out Management

Note: Available only for the SMS channel.

To stay free from complaints, implement opt-out management, allowing users to subscribe or unsubscribe using designated keywords.

Step 1: Define the keywords.

1. Navigate to Channels 🡪 SMS 🡪 Opt-out Management.

2. Define keywords for users to opt in and opt out (e.g., "START" for subscription, "STOP" for un subscription).

3. Set up default messages for both opt-in and opt-out actions.

Step 2: Enable opt-out management.

1. Go to Channels > SMS > Configuration.

2. Choose the number, and enable the configuration.

To see the opt-out list, go to Contact section 🡪 Click on Columns 🡪 Select Opt-out list.

Now you can view the list of the contacts who have opted out.