# Kind of Conversation Status

This menu comes under the live chat screen. It displays the categories in which the conversation is currently in. A conversation in ReplyCX is categorized in following status:

1. **Open** - A conversation which is currently active and ongoing.
2. **Closed** - A conversation which has already been complete in the past.

### Closed Conversation

This is what a closed conversation looks like.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2F1V3o18qhJGNRqXoQKY6D%2FChat%20transcript%201.png?alt=media&#x26;token=0d70a0e6-3841-48ac-ad0b-0f63be04b986" alt=""><figcaption></figcaption></figure>

### States in which the conversation can be open:

Open conversations can be in any of the following states:

1. **You –** Conversations where the visitor is speaking with the agent, who is logged in.
2. **Assigned –** Conversations that are currently undertaken either by bot / agent / team.
3. **Unassigned –** Display all those conversations which do not have an owner associated with it.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FNefuPWuWlWwMF4Zb3jNh%2Fopen%20conv.png?alt=media&#x26;token=238ee2f1-f8d9-424e-8711-522be1b22221" alt=""><figcaption></figcaption></figure>