Kind of Conversation Status

This menu comes under the live chat screen. It displays the categories in which the conversation is currently in. A conversation in ReplyCX is categorized in following status:

  1. Open - A conversation which is currently active and ongoing.

  2. Closed - A conversation which has already been complete in the past.

Closed Conversation

This is what a closed conversation looks like.

States in which the conversation can be open:

Open conversations can be in any of the following states:

  1. You – Conversations where the visitor is speaking with the agent, who is logged in.

  2. Assigned – Conversations that are currently undertaken either by bot / agent / team.

  3. Unassigned – Display all those conversations which do not have an owner associated with it.

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