Fallback Variables

Using fallback variables in ReplyCX, you can assign a fixed value to a variable for cases when a required piece of information or value is missing.

If you have not defined the fallback value, a variable will be replaced with blank space in case the variable does not have a value.

Assigning a fallback value to a variable:

1. Go to the 'Bot Builder' & open any bot of your choice and select the action block where you can have the variable and fallback value that needs to be mapped.

   
2. Click on the variable, which in this case is #name#.

   
3. Enter variable fallback value in the pop-up text. Assign the default value to the variable.

   
4. After assigning the default value to the variable, click on the 'tick' icon.