Flow

Break down large flows of chatbot into smaller manageable chunks.

Applications of Flow:

• Creating smaller manageable flows for each path.

• Easier navigation between the conversation flow.

• Easier onboarding of teams to the chatbot.

Setting up the block:

1. Add an action block on canvas by clicking on ‘+’. Ideally, you should use the sub-flow function where you expect a long flow to come in.

   
2. Search for the "Flow" action block and select it.

   
3. Enter the flow. Now, to enter this sub-flow, you can either double click on the 'Flow' action block. You can also enter the sub-flow on the action panel and click on 'Enter flow'.

   
4. Build flow on the canvas. When you enter the sub-flow, it would look like this. Here you can continue building your chatbot flow by clicking on “+”.

   
5. For instance, you can add the send message block in the sub-flow and so on...

   
6. You can navigate back to other flows by using the home or the flow names visible here.