Generating Response Using AI.

With just one click, agents can now create AI-powered responses specifically tailored to the ongoing conversation. This feature is designed to save time, ensure accuracy, and maintain consistency across customer interactions.

How It Works:

1. Agent Initiates Response Generation: During a live chat, the agent can click to prompt the AI to generate a response.

2. AI Searches the Knowledge Base: The AI scans the knowledge base for the most relevant information based on the conversation.

3. Contextual Response Generation: After gathering the necessary information, the AI generates a response in real-time, incorporating both the relevant content and the chat transcript to ensure contextually accurate replies.

With this new feature, your team can work faster and more efficiently while delivering high-quality service across all customer interactions.