Channel Configurations | ReplyCX Documentation

To successfully implement a chatbot on your website, Reply CX's code snippet should be integrated into the tag of a reusable component such as the header/footer.

Doing so will ensure that visitors to any page on your site can access and interact with it seamlessly.

Go to ‘Channel Configuration’.
Under Web channel, click on 'Configuration'.
Enter the domain address where you would like to add the chat widget.

We have a domain restriction logic that only allows the chat widget to appear on the domain that you have entered on the ‘Website URL’ field.

Copy the code snippet and add it to any reusable component of your website’s HTML file like header/footer.
If you’ve followed these steps, the chat widget will be visible on your website. Simply deploy a bot and see your customer interactions get automation at scale.

If you still don't see a chat widget on your website, it must be due to the following reasons:
No bot is created No bot is turned on No bot is created for the ‘Web Channel’

Facebook is definitely a popular channel for businesses to automate their customer interactions. Especially for businesses B2C space.

Go to ‘Channel Configuration -> Facebook’.
Click on ‘Connect to Facebook’. Doing so will open a pop-up window requesting to sign in to your Facebook account along with certain permissions to be provided to ReplyCX.
Select the ‘Facebook Page’ to connect chatbot with.
Check the status. Click on the dropdown and select the bot you would like to map to the Facebook Page.
If the bot status is turned on then you will see ACTIVE displayed on that page.
If the bot is turned off, you will see INACTIVE .

WhatsApp is the go-to messaging app for billions of people worldwide, boasting an impressive user base that spans all corners of the globe.

You can connect your chatbot to a WhatsApp Business account using WhatsApp Business API.

In case you do not have one, you can contact our sales team for further queries. They will assist you in getting the same.

Go to the ‘Channel Configuration’ section.
Go to 'WhatsApp -> Configuration'.
Click on the ‘+ WhatsApp Configuration’ button.
Fill the following details:
Copy the webhook URL generated After hitting ‘Save’, you will see a URL generated in the webhook URL field. Copy and paste this URL on your provider’s portal so that ReplyCX can access incoming messages from your API and provide necessary response from bot

SMS boast high open rates and are universally accessible, this makes them a reliable tool for reaching a large audiance, even those without an internet access.

Here's how you can do SMS configuration on ReplyCX: