Channel Configurations

With ReplyCX, you can deploy a bot on various channels including:

1. Website

2. Facebook

3. WhatsApp

4. SMS

5. Instagram

6. API

Website

To successfully implement a chatbot on your website, Reply CX's code snippet should be integrated into the tag of a reusable component such as the header/footer.

Doing so will ensure that visitors to any page on your site can access and interact with it seamlessly.

1. Go to ‘Channel Configuration’.

   

2. Under Web channel, click on 'Configuration'.

   
3. Enter the domain address where you would like to add the chat widget.

   

We have a domain restriction logic that only allows the chat widget to appear on the domain that you have entered on the ‘Website URL’ field.

1. Copy the code snippet and add it to any reusable component of your website’s HTML file like header/footer.

   
2. If you’ve followed these steps, the chat widget will be visible on your website. Simply deploy a bot and see your customer interactions get automation at scale.

If you still don't see a chat widget on your website, it must be due to the following reasons:

No bot is created No bot is turned on No bot is created for the ‘Web Channel’

Facebook

Facebook is definitely a popular channel for businesses to automate their customer interactions. Especially for businesses B2C space.

1. Go to ‘Channel Configuration -> Facebook’.

   
2. Click on ‘Connect to Facebook’. Doing so will open a pop-up window requesting to sign in to your Facebook account along with certain permissions to be provided to ReplyCX.

3. Select the ‘Facebook Page’ to connect chatbot with.

4. Check the status. Click on the dropdown and select the bot you would like to map to the Facebook Page.

   If the bot status is turned on then you will see ACTIVE displayed on that page.

   If the bot is turned off, you will see INACTIVE .

WhatsApp

WhatsApp is the go-to messaging app for billions of people worldwide, boasting an impressive user base that spans all corners of the globe.

You can connect your chatbot to a WhatsApp Business account using WhatsApp Business API.

In case you do not have one, you can contact our sales team for further queries. They will assist you in getting the same.

1. Go to the ‘Channel Configuration’ section.

   
2. Go to 'WhatsApp -> Configuration'.

   
3. Click on the ‘+ WhatsApp Configuration’ button.

   
4. Fill the following details:

   
5. Copy the webhook URL generated After hitting ‘Save’, you will see a URL generated in the webhook URL field. Copy and paste this URL on your provider’s portal so that ReplyCX can access incoming messages from your API and provide necessary response from bot

SMS

SMS boast high open rates and are universally accessible, this makes them a reliable tool for reaching a large audience, even those without an internet access.

Here's how you can do SMS configuration on ReplyCX:

1. Go to the 'Channel Configuration' section.

   

1. Click on 'SMS':

   
2. Click on '+ SMS Configuration'.

   
3. Fill up the required feilds:

   

Click on 'Save'.

Done! Now you can start sending SMS campaigns.

API

ReplyCX now offers API as a Channel, enabling businesses to integrate powerful chatbot automation with their own custom-made chat widget or launcher. This gives you complete control over the user experience while leveraging ReplyCX’s advanced conversational capabilities.

Steps to use API as a channel:

Step 1: Build Your Chatbot Flow

• Navigate to Bot Builder and select "API" as the channel.

• Design your conversation flow to suit your needs.

• Click "Deploy" to publish your chatbot.

Step 2: Configure API Endpoints

To enable seamless communication between your chatbot and your system, you need to integrate two key API endpoints:

1. Start Conversation – Initiates the conversation and creates a session.

2. Send Visitor Message – Sends the visitor’s response to be processed and moves to the next step in the chatbot flow.

3. With this setup, your system can effectively interact with the chatbot while maintaining full control over the UI and user experience.

Start conversation:

This API initiates a chat session with a visitor. Ensure each visitor has a unique identifier.

Endpoint: POST https://api.replycx.com/v1/conversations

Headers:

Name	Value
Content-Type	application/json
Authorization	Bearer <token>

Request Body:

{

"channel": "API",

"message": {

"data": {

"body": "Hello" // User's initial message

},

"type": "text"

},

"variables": {

"system": {

"timezone": "Asia/Calcutta",

"referrerUrl": "https://yourdomain.com",

"browserLanguage": "en-GB"

},

"contact": {

"name": "User Name",

"email": "[e-mail]",

"phone": "1234567890"

},

"conversation": {

"variable": "value"

} },

"bot_key": "<bot_key>", // Found on the trigger block in ReplyCX

"from": {

"user_external_id": "<visitor_id>", // Unique visitor ID (mandatory)

"type": "VISITOR"

} }

Response:

1. 200 – Success

2. 400 – Bad request

3. 401 – Unauthorized (e.g., invalid JWT token)

Send visitor response:

Send all visitor responses received by your system to ReplyCX using this API. Once received, ReplyCX will process the message based on the chatbot flow and provide an appropriate chatbot response.

Endpoint:

POSThttps://api.replycx.com/v1/conversations/<conversation_id>/messages

Headers:

Name	Value
Content-Type	application/json
Authorization	Bearer <token>

Request Body (Text Message Example):

{

"message": {

"data": {

"body": "Hello" // Visitor's message

},

"type": "text"

},

"user": {

"type": "VISITOR"

}

}

Supported Message Types:

• Text

• Button

• Multi-button

• Slider

• File upload

• JavaScript

Response:

Status Code- 200

{

"ok": true,

"message_id": "6HRBshHEcV8P103039226478taGDJQxC"

}

Instagram

Follow these steps to activate the chatbot on your Instagram business account:

Step 1: Connect Your Instagram Business Account

• Navigate to Channel Configuration > Instagram.

• Click on Connect to Instagram.

A pop-up will appear asking for necessary permissions. Make sure to select all permissions listed to ensure the chatbot functions correctly.

Once you’ve granted all the required permissions, the pop-up will close, and your Instagram business page will be displayed in the configuration section.

Step 2: Connect the Chatbot to Your Instagram Page

• Open the Instagram chatbot you created.

• Click on the 'Trigger' action block.

In the panel on the right-hand side, select the Instagram business page where you want the chatbot to be active.

After selecting the page, click 'Deploy' to save the configuration. Once deployed, all incoming messages to your Instagram page will be managed by your chatbot.

Selecting Instagram as a channel in bot builder: