# Manage Teams
ReplyCX helps teams meet their goals by streamlining communication and organization with the ability to group users based on departments.
We offer the unique ability to unite a team of users who can provide dedicated after-sales support or product and service insights that help empower visitors in making purchase decisions.
## Importance of having a team:
The benefits of having different teams is that it helps users with Human Handover by automatically assigning conversation to the right team member from the right team in-order to address the problem a customer is facing.
### Creating a team:
1. Go to **‘Settings → Account → Teams’** to access the team’s screen.
2. Click on **‘Create Team’** on the top right corner.
3. Upload the image of your choice.
4. You can give a name to team by specifying in space provided under **‘Team Name’.**
5. You can add teammates from the available option in the space provided under **‘Teammates’.**
## Managing a team:
You have the ability to manage the existing teams i.e., you can either add or remove the members from the team or delete the team as per their preference.
### Editing the existing team:
In-order to edit the existing team i.e., to add or remove the members from the team, you can follow the steps given below:
1. Go to **‘Settings → Account → Teams’** and click on **‘Edit’** options against the team which you would like to edit.
2. Make the required changes:
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You can make following changes in a team:
* Change the icon
* Update in the name of the team
* Add or Remove Teammates
3. Click on **‘Save’** to confirm the changes.
## Deleting a team:
1. Go to **‘Settings → Account → Teams’** and click on the **‘Remove’** option against the team you would like to delete.
2. Click on **‘Remove’** again to confirm the action.
> If clicked again, the team will be deleted permanently and user will have to create a new team
