Weekly Reports and Interactions

Weekly reports are a short glimpse of your chatbot’s performance. It is sent to all Admin users of the account on the respective day.

Subscription to weekly reports:

By default, all the users with the admin access of the account will be receiving the report however if any stakeholder needs to have the access to the report, the user / admin can add them to the account & they will start receiving the report from the following week.

KPIs covered in the report:

Here are some of the following KPIs that are covered in the report

Conversations Handled:

This KPI provides the insight about the total number of conversations recorded for the account during a particular week.

CSAT Rating:

This KPI provides the insight about the average conversation ratings for the account level conversations during a particular week.

Contacts generated:

This KPI provides the insight on total generated contacts count for the account level conversations during a particular week. In other terms, how many leads are generated for your account.

Business Value Generated:

This KPI provides the insight on tentative business value generated for the account level conversations during a particular week.

Hours Saved:

This KPI provides insight about the tentative human hours saved by the bot while interacting with the visitors.

Cost Saved:

This KPI provides insight about the tentative cost that the account has saved which they could have incurred on recruiting manpower to interact with the visitors.

Some More Parameters:

Top Location:

This KPI provides insight about the location from which the most number of

contacts have been generated.

Top Pages:

This KPI provides insight about the top 5 pages from which contacts have been generated.

Top Referrers:

This KPI provides insight about the top 5 referring page / domain from which contacts have been generated.

Interactions on Weekly Report

The weekly reports that users receive on the respective day from Reply CX via email are interactive and allow the users to perform various actions through it. Following are various actions that users can perform:

View Dashboard:

This action navigates the users to the analytics dashboard on ReplyCX platform.

Rating:

This action allows the users to rate the weekly report i.e., was it helpful for the user or not. Clicking on this will navigate the user to ‘Google form’ where they can submit the ratings.

Speak with a specialist:

This action allows the user to connect with the ReplyCX team focusing on improving the metrics. This will navigate the user to ‘Google form’ where they can share the details about the area that they are looking forward to improvising.

Unsubscribe:

If the user is looking forward to opting out from receiving the weekly reports, they can do so by clicking on ‘Unsubscribe’.