Qualification details covered during a conversation
Our live chat feature gives you the power to stay connected! Viewing a conversation and its details has never been easier - get all the information instantaneously in one concise section.
Below is the preview of the qualification details:
Details will only be automatically populated if system-defined variables are used
Qualification details covered during Live Chat:
Name: It displays the name of the visitor if they have shared the same during conversation with the bot.
Email: It displays the email address of the visitor if they have shared the same during conversation.
Phone: It displays the contact number of the visitor if they have shared the same during the conversation.
Details like name, email or phone number can be edited by the user or manually added by the user as per their preference to set the context of the conversation for easy reference in future
URL: It displays the URL from which page the chat widget was invoked.
City Name: It displays the name of the city from where the visitor has interacted with the bot.
Zip Code: It displays zip code associated with a city from where visitor has invoked the chat with the bot.
Country Code: It displays the code of the country from where the visitor has initiated the chat with the bot.
Country Name: It displays the name of the country from where the visitor has initiated the chat with the bot.
Bot Name: It displays the name of the bot with whom the visitor interacted.
Channel: It displays name of channel on which conversation happened i.e., Web, Facebook or WhatsApp.
IP Address: It displays the IP address of the system visitor used to communicate with bot.
Time-zone: It displays the time-zone of the visitor.
Browser: It displays the browser that the visitor used to interact with the bot.
Browser Language: It displays the language of the browser which visitors use to interact with the bot.
Operating System (OS): It displays the OS of the visitor like Mac, Windows, Linux etc.
Details related to city, country, zip code is displayed via third party tool and are not always accurate.
Custom Fields: Users can also configure fields as per the requirements that they would like to be part of conversation details.
This will only be visible for the bot configured for the web channel
Last updated
