Send Message

Sends a message and proceeds to the next part of the flow.

Note: The rich text editor supports all languages, so you can now type your input in any language you want, such as French, Spanish, etc.

The Send Message block allows us to send predefined messages and seamlessly move to the next step in the chatbot flow.

We can include either a text message or a file, and even bundle multiple messages/files together within a single Send Message action block.

Send Message Action Block:

Add Text:

Click on 'Send Message' to configure the block.

You can set the message that you would like to send to the visitor. You can also use the variables to personalize the message.

Adding Text/ File:

Depending on your need, you can either add a text message by clicking on '+Text' or a media file as a message like GIFs or Image by clicking on '+File'.

Formatting Options:

In the rich text editor, we can style our messages using the formatting bar. It lets us make text bold, italic, or underlined. We can also add bullet points or attach a link to any text.

• Bold (B) – Makes text bold

• Italics (I) – Makes text italic

• Underline (U) – Underlines text

• Bullet Points (:) – Creates a list

• 🔗 Link – Adds a hyperlink to text

Attach a File:

You can upload the following file types:

• png/jpg/gif

• mp4

• mp3

• pdf

• csv/xlsx

Tracking links

Enabling this feature tracks all link clicks occurring on the chatbot flow. Once enabled, the link will first open the tracking domain and then redirect to the actual URL defined.