# Dialog Flow

The Action Block enables you to integrate a conversational user interface into your chatbot, allowing for dynamic interactions and seamless user engagement.

Dialogflow is a Natural Language Processing (NLP) engine that simplifies the design and integration of conversational user interfaces into mobile applications, web applications, devices, bots, interactive voice response (IVR) systems, and more.

### **Use-case scenario:**

You can use Dialogflow when:

* Connecting your Dialogflow agent to Replycx.
* Building a smart bot to interpret visitor inputs.
* Creating AI-powered bots for enhanced interactions.

### **How do I integrate Replycx with DialogFlow?**

Setting up the integration between Replycx and Dialogflow is a two-step process:

1. Obtain the JSON key for the Dialogflow agent you want to connect to Replycx.
2. Configure the JSON key in the Dialogflow Action Block on Replycx.

### **How do I set it up?**

To set up the Dialogflow Action Block in the bot flow, follow these steps:

#### **1. Add the Action Block**

* Click on ‘+’ to add an action block on the canvas.
* Select ‘Dialogflow’ from the list.

![](https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FMLNgpHCOEh6V97eF8yZS%2Fdialogflow.JPG?alt=media\&token=68532418-fb82-473d-8117-f42ec4e55a51)

#### **2. Configure the Dialogflow Block**

* Double-click on the ‘Dialogflow’ block to open the configuration panel on the right.

#### **3. Map the Variable**

* Choose the variable where the visitor’s input is stored.
* Just like answering a question requires a question, sending an input to Dialogflow allows it to process and return the appropriate response to Replycx.

#### **4. Upload the JSON File**

* Upload the JSON key that was downloaded earlier.

#### **Define Actions**

* Configure actions for Success and Failure scenarios:
* Success: When Dialogflow successfully matches an intent and returns a response, you can either loop back to the same block or proceed to the next step.
* Failure: If Dialogflow fails to provide a valid response, define an action to handle the scenario. This may involve requesting the input again and looping back into the flow.