ReplyCX Documentation
Login
  • ⛩️Welcome to ReplyCX Knowledge Base! 📚
    • ReplyCX Basics
  • ▶️GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Channel Configurations
    • Deploying a Chatbot
    • Utility Tools
  • 🧩ACTION BLOCKS
    • Overview
    • Trigger
    • Send Message
    • Collect Input
    • Buttons
    • Carousel
    • Calendar
    • Send an Email
    • Condition
    • Image Carousel
    • Human Handover
    • Slider
    • Collect File
    • Delay
    • Form
    • Flow
    • Code-block
    • Options
    • Jump
    • List
    • Reply Button
    • AI Model
    • SET AI
    • Answer AI
    • AI AGENT
    • Webhook
    • Javascript
    • Send Status
    • Http Request
    • Dynamic data
    • Whatsapp flow
  • 🦾AI Studio
    • Building a GPT Chatbot
    • Knowledge Base
    • Training on historical live chat to generate response
    • Retrain frequency for URL data source
    • Custom Answers
    • Function Call
    • Prompts
    • Tokens
    • Setting up retrain
    • Advanced Crawling Criteria
  • ⛓️Integrations
    • Types of Integrations
    • Service Call
    • Google Sheets
      • Support for “Update Record” in Google Sheets
    • Codeblock
    • Google Calendar
    • Calendly
    • Zoho CRM
    • Hubspot
    • Dialog Flow
    • Events
    • Google Analytics
    • Freshdesk
    • Salesforce
    • Zapier
    • Airtable
    • Public API's
  • 🟢WhatsApp Business API
    • Prerequisites
    • WhatsApp Business API - Meta
    • Using a test WhatsApp Business API account
    • Product catalog on WhatsApp
    • Sync WhatsApp Template
    • Support for Carousel template message
  • Instagram
    • Using the Instagram Channel
  • 💬Live Chat
    • Overview
    • Saved Replies
    • Manage Saved Replies
    • Message status on live chat
    • Generating Response Using AI.
    • Rewriting existing response with AI
    • Labels
    • Managing Labels
    • Qualification details covered during a conversation
    • Settings
    • Filter conversations
    • Conversation History
    • Close a conversation
    • Related / Past Conversations
    • Elements on conversation card
    • Kind of Conversation Status
    • Copy Chat Transcript of a Conversation
    • Customize Live Chat Screen
    • Restart Conversation
    • Blocking Contacts
    • Agent status on live chat
    • Edit Variables in Closed Chat
  • ⚙️Troubleshooting
    • Variable Manager
    • Fallback Variables
    • Human Handover Configuration
    • Clone a bot
    • Preffered Image Dimensions
    • Working of Link Tracking
    • Setting up variables using trigger block
    • Availability of agents in Human Handover
    • Creating loop in the conversational flow
    • Requesting Edit Access
    • Cookies
    • Creating Custom Role
  • 📢Outbound Bots
    • Outbound Action Blocks
      • Delay
      • Send WhatsApp
      • Send SMS
      • Send Email
    • Building a One-Off Campaign
    • Building a Ongoing Campaign
    • Creating WhatsApp Templates
  • 📱Chat Widget Customization
    • Embedding Chat Widgets
    • Customize Chat Widget UI using CSS
    • Display Chat Widget in iFrame
    • Change Appearance
    • Chat widget 3.0
  • 🏦Account Management
    • Manage Teams
    • Manage Teammates
    • Manage Roles
      • Channel configuration Permission
    • Opt Out Management
  • 📊Reporting
    • Custom Reports
    • Contacts Feature Recap
    • Scheduling Contact Report
    • Weekly Reports and Interactions
    • Export a contact list
    • Tracking link clicks on chatbot messages
    • Agent Report
    • AI Agent Report
    • Outbound Report
  • 🧑‍💻 Support
    • Forget Password
Powered by GitBook
On this page
  • Benefits of ReplyCX:
  • We offer the following features:
  • Bot Builder
  • Live Chat:
  • App Market
  • Analytics:

Was this helpful?

  1. Welcome to ReplyCX Knowledge Base! 📚

ReplyCX Basics

PreviousWelcome to ReplyCX Knowledge Base! 📚NextBuilding a Chatbot

Last updated 1 year ago

Was this helpful?

ReplyCX provides businesses a done-for-you solution to boost their customer acquisition and support. Companies are able to qualify potential leads, automate interactions with customers, all enabled through our no code chatbot builder.

Benefits of ReplyCX:

  • Automate lead generation

  • Scaling your support

  • Answering FAQ

  • Personal HR

  • Booking more appointments

  • Financial Assistant

We offer the following features:

Bot Builder

Create engaging conversations with no programming required. Our easy-to-use chatbot builder features a drag and drop interface, allowing you to craft customized conversation experiences that span the entire customer journey.

Live Chat:

It is an interface where users can monitor all the ongoing as well as the historical conversations handled by the bot and agents.

App Market

ReplyCX provides a variety of third-party app integrations.

Analytics:

It is a dashboard that visualizes the data captured by the bot / agent through a series of conversations in a graphical interface made up of cards. These cards can be further expanded to view more details of the card.

⛩️