# ReplyCX Basics

ReplyCX provides businesses a done-for-you solution to boost their customer acquisition and support. Companies are able to qualify potential leads, automate interactions with customers,\
all enabled through our no code chatbot builder.

## Benefits of ReplyCX: 

* Automate lead generation
* Scaling your support
* Answering FAQ
* Personal HR
* Booking more appointments
* Financial Assistant

## We offer the following features:

### Bot Builder

Create engaging conversations with no programming required. Our easy-to-use chatbot builder features a drag and drop interface, allowing you to craft customized conversation experiences\
that span the entire customer journey.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FrnjwbeT6jka2pV6rwHDi%2FBot%20Builder%202.JPG?alt=media&#x26;token=1638d9af-d518-4478-a278-a3ef64982f03" alt=""><figcaption></figcaption></figure>

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### Live Chat:

It is an interface where users can monitor all the ongoing as well as the historical conversations handled by the bot and agents.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2Fpy3i97KArOZMvMJE80sd%2Fimage.png?alt=media&#x26;token=8b22ce9e-e950-477b-8960-1e4dc5efe5d4" alt=""><figcaption></figcaption></figure>

### App Market

ReplyCX provides a variety of third-party app integrations.

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### Analytics:

It is a dashboard that visualizes the data captured by the bot / agent through a series of conversations in a graphical interface made up of cards. These cards can be further expanded to view more details of the card.

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