# Customize Live Chat Screen

ReplyCX offers users the freedom to tailor their live chat screen experience however they like - giving them full control over what information is visible, and which elements remain out of sight. 

**Following are the areas in which the users can make modifications:** 

* Show / Hide Left menu bar (Chat status, Labels).
* Show / Hide Right menu bar (Qualification details, Labels, Related conversations).

### **Hide or show left menu bar:**

Hiding the left menu bar will hide options like chat status, labels etc.\
Users can follow the below steps in-order to hide / show the left menu bar:

1. Go to **'Live Chat'** section.

2. Click on the **'Closed'** chat conversation section.

   <figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FKiuWo7TLPMF5bHpd9ZUG%2FCustom_chat%201.png?alt=media&#x26;token=def58d68-0503-43cb-adaa-56f2ef57e5dd" alt=""><figcaption></figcaption></figure>

3. Click on the **'Menu Gear'** icon at the top to hide or show left menu bar.

   <figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FJ1fF2g5HkzwQYAjgdAI1%2Fimage.png?alt=media&#x26;token=b948cdb7-bd0e-40e6-ac51-d23eeeb51f98" alt=""><figcaption></figcaption></figure>

### **Hide / show right menu bar (Qualification details, labels, related conversations):**

Hiding the left menu bar will hide options like chat status, labels etc.\
Users can follow the below steps in-order to hide / show the left menu bar:

1. In the **'Live Chat'** section, go to the **'Closed'** chat conversation section.

   <figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FakpD8mtWKA0FnNA445rX%2Fimage.png?alt=media&#x26;token=8c529350-e748-430d-b420-0886b282718c" alt=""><figcaption></figcaption></figure>
2. Click on **‘Person with right arrow’** icon at the top right corner to hide / show the right menu bar.

> The arrow will point left icon if the bar is already hidden and that the user would like to view the bar

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FXGvknLebkecPtxNN8XMh%2Fimage.png?alt=media&#x26;token=1c0b1732-4c77-4e6d-a8d4-b13fa9043965" alt=""><figcaption></figcaption></figure>

> ReplyCX will optimize the live chat experience based on your device's screen size; when you use a device with at least 1440px of width, all sections are displayed.

> A screen size of 1280 - 1440 pixels allows you to collapse the contact column for a more concise view, while below 1080px collapses both conversation list and contacts.