Customize Live Chat Screen
ReplyCX offers users the freedom to tailor their live chat screen experience however they like - giving them full control over what information is visible, and which elements remain out of sight.
Following are the areas in which the users can make modifications:
Show / Hide Left menu bar (Chat status, Labels).
Show / Hide Right menu bar (Qualification details, Labels, Related conversations).
Hide or show left menu bar:
Hiding the left menu bar will hide options like chat status, labels etc. Users can follow the below steps in-order to hide / show the left menu bar:
Go to 'Live Chat' section.
Click on the 'Closed' chat conversation section.
Click on the 'Menu Gear' icon at the top to hide or show left menu bar.
Hide / show right menu bar (Qualification details, labels, related conversations):
Hiding the left menu bar will hide options like chat status, labels etc. Users can follow the below steps in-order to hide / show the left menu bar:
In the 'Live Chat' section, go to the 'Closed' chat conversation section.
Click on ‘Person with right arrow’ icon at the top right corner to hide / show the right menu bar.
The arrow will point left icon if the bar is already hidden and that the user would like to view the bar
ReplyCX will optimize the live chat experience based on your device's screen size; when you use a device with at least 1440px of width, all sections are displayed.
A screen size of 1280 - 1440 pixels allows you to collapse the contact column for a more concise view, while below 1080px collapses both conversation list and contacts.
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