# Chat Assignment Log

When a chat is routed to a human agent, it follows the assignment rules defined in the **“Talk to Human”** block. These rules distribute chats among available agents using a round-robin method.

To provide transparency, the **Chat Assignment Log** shows the exact reason a chat was assigned to a particular agent.

This helps clarify questions like: *“If the agent was online and available, why didn’t they receive the chat?”*

#### **How It Works**

* On the Live Chat page, click **View Log** to see the assignment snapshot.

![](https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FeMlBQOTNYR6wjiMjf1KZ%2F0.png?alt=media)

* The log captures the exact conditions at the time of assignment.
* For each rule, you’ll find:
  * The status of each agent (available, offline, away, etc.)
  * The number of chats each agent was already handling

With this information, admins gain a clear view of how the system determined its assignment.

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