Training on historical live chat to generate response

Introducing the ‘Generate response via AI’ feature! Our AI now leverages the current chat context and the knowledge base to generate accurate responses.

With this update, we’re making it even easier to enhance your knowledge base by automatically integrating historical chat transcripts from past interactions handled by your agents. This means your knowledge base is enriched with real-life scenarios, enabling the AI to provide more accurate and contextually relevant answers.

Additionally, you can selectively add chat histories from specific agents, giving you control over the quality and relevance of the AI's training for improved customer support.