Carousel

Carousels are used to display a set of cards that represent something. It can be anything, from a set of products or services that you offer.

ReplyCX offers two types of carousels:

1. Image Carousels: When you just want to show a set of images in a card, not requiring any input to move forward.

2. Carousels: Cards with details about it and CTA buttons to take the next step.

Applications of Carousels:

• Displaying a set of products or services

• Allowing the visitors choose from a variety of options

• Give an image for a button

• Showing a set of image

Setting up Carousels:

Here the process of setting up a ‘Carousel’ has been described with a set of 3 cards.

Step 1: Add '+' in the canvas and select ‘Carousel’.

Step 2: Search for the 'Carousel block and select it.

Step 3: Click on Carousel to configure it.

Step 4: Adding a Card: Click on the '+ Card' to add a card.

Step 5: Configuring the card: Click on the 'Card' to configure the following:

1. Card Image

2. Card Name

3. Card Description

4. Buttons: Carousel supports two type of buttons:

   • Call to Action: Decide the next set of action or flow visitor will to be navigated.

   • URL Button: Configure the URL where you would like to navigated the visitor.

   

Enable free text input

When the “Enable free text” option is enabled in the Carousel block, users can either select one of the predefined carousel cards or type their own response directly in the chat input. A new “Free text” node will also be added on the canvas, which can be connected to an AI agent action block to generate AI-driven responses.

This enables more natural, two-way conversations, allowing any free-text input from users to be handled dynamically for contextual replies.