Elements on conversation card
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The live chat screen keeps user conversations organized with a comprehensive list based on their status. From individuals to multiple interactive dialogues, users can quickly and easily access any topic of discussion at the same time.
There are several elements which together, make up the conversation list:
Unique visitor ID:
ReplyCX provides personalized service for returning visitors, recognizing each guest with a unique ID when they come back.
By capturing visitors' names, the bot replaces numerical visitor IDs with real identities to create a more personal connection.
Last Message: It displays the details of the last message in conversation between the bot and visitor.
Conversation start time: It provides insights on when the conversation started with the visitor.
Conversation owner: The owner of the conversation can either be bot or an agent.
Online status: It indicates whether the visitor is online or offline.
A green dot signals that a visitor is actively engaged on the website, while a grey one indicates they have left. Keeping an eye out for those dots allows you to monitor your site's activity in real-time!
Offline Status:
Channel Information:
It provides an insight about visitor interaction with the bot along with channels such as Web, WhatsApp, Facebook, etc.
SLA Timer: It displays the time since the visitor initiated conversation with the bot.
