# Elements on conversation card The live chat screen keeps user conversations organized with a comprehensive list based on their status. From individuals to multiple interactive dialogues, users can quickly and easily access any topic of discussion at the same time. ### Elements in conversation: There are several elements which together, make up the conversation list: **Unique visitor ID:** ReplyCX provides personalized service for returning visitors, recognizing each guest with a unique ID when they come back. > By capturing visitors' names, the bot replaces numerical visitor IDs with real identities to create a more personal connection.

**Last Message:**\ It displays the details of the last message in conversation between the bot and visitor.

**Conversation start time:**\ It provides insights on when the conversation started with the visitor.

**Conversation owner:**\ The owner of the conversation can either be bot or an agent.

**Online status:**\ It indicates whether the visitor is online or offline. > A green dot signals that a visitor is actively engaged on the website with the bot , while a grey one indicates they have left. Keeping an eye out for those dots allows you to monitor your site's activity in real-time!

**Offline Status:**

**Channel Information:** It provides an insight about visitor interaction with the bot along with channels such as Web, WhatsApp, Facebook, etc.