# Manage Saved Replies

#### There are three actions that you can perform on saved replies:

1. **Create**
2. **Modify**
3. **Delete**

## Different ways of creating saved replies

With Reply CX, creating saved replies is a breeze. Users can easily create them in two simple ways:

1. **Through live chat screen**
2. **Through settings tab**

### **Create via live chat screen:**

**Step 1:** Go to the **'Live Chat'** screen.

**Step 2:** Click on **'Bookmark'** to access the saved replies.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FLAGcg7ZJ6t8mBAan7XoA%2Fimage.png?alt=media&#x26;token=f01c431d-2fec-4565-af11-76dbaaac8810" alt=""><figcaption></figcaption></figure>

**Step 3:** Give the **'title'** of your choice.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FvyMJYGSMuVRJJoa50Au1%2Fimage.png?alt=media&#x26;token=8ddfed12-5151-4b99-9858-d984c63e71ec" alt=""><figcaption></figcaption></figure>

**Step 4:** Click on **'Create'** to create a saved reply.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FqZbnL1V4dDcIH3nA3FmI%2Fimage.png?alt=media&#x26;token=e53755f8-3498-4d1c-850c-b3887c1cf182" alt=""><figcaption></figcaption></figure>

### Create via settings tab:

Users can customize their daily workflow with tailored replies for maximum efficiency.

**Step 1:** Go to **'Settings -> Live Chat -> Saved Replies'.**

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FyMPpATzI63uk0JJANQYi%2Fimage.png?alt=media&#x26;token=068bae1f-5c00-4a17-85bd-7a2316c87948" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on **'Create Saved Reply'** on the top right corner.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FP37d7RyUrdZqXeZmFpso%2Fimage.png?alt=media&#x26;token=319fb0be-ccaa-469d-8ce9-98a692c1242c" alt=""><figcaption></figcaption></figure>

**Step 3:** Give **'title'** & define the **'message or reply'.**

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FKvumjJumhe8Krjt3Q75l%2Fimage.png?alt=media&#x26;token=615fcb13-bd0b-4ca8-a894-cb79a2d9e268" alt=""><figcaption></figcaption></figure>

**Step 4:** Click on **'Create'** to confirm the action.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2Fs9At592Kve5qf3YuUgfl%2Fimage.png?alt=media&#x26;token=8dd9e74e-146b-4eb9-89df-a5004b7ffdd7" alt=""><figcaption></figcaption></figure>

### **Modifying the saved replies:**

With our intuitive platform, users can customize their saved replies at any time to ensure they are communicating the right message.

There are two ways in which users can modify the existing saved replies:

1. **Live chat screen**
2. **Settings tab**

### **Modify via live chat screen:**

**Step 1:** Access the live chat screen.

**Step 2:** Join the conversation by clicking on **‘Join conversation’.**

**Step 3:** Access saved replies either by typing **‘/’** in the chat space or clicking on **‘bookmark’** icon.

**Step 4: ‘Hover’** over the saved reply that user would like to edit to see the edit options.

**Step 5:** Click on **‘Pencil’** icon to edit the title / message of the saved reply.

**Step 6:** Change or modify the title or message of the saved reply.

**Step 7:** Click on **‘Update’** to update the title or message of the saved reply.

#### **Modify via settings tab:**

**Step 1:** Go to **'Settings -> Live Chat -> Saved Replies'.**<br>

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FZBnlQHlGESr0OZR5RfpP%2Fimage.png?alt=media&#x26;token=d5928bd0-3ab2-456d-963b-26a381a0dce7" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on **'Edit'** button against the saved reply that you wants to modify.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FJyhnXkptyuUqIBk4SW5E%2Fimage.png?alt=media&#x26;token=cb6baece-9145-4447-92e5-47025cf30b32" alt=""><figcaption></figcaption></figure>

**Step 3:** Change or modify the title or message in the saved reply.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FZ2FGcsfX95z104EtNVjt%2Fimage.png?alt=media&#x26;token=e16b18c8-1825-4825-99f7-11f8670ecb9e" alt=""><figcaption></figcaption></figure>

**Step 4:** Click on **'Update'** to save the changes.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2F6XdmcrVng9gC2XKmr9PT%2Fimage.png?alt=media&#x26;token=da3cb94c-f32d-4bd8-8a97-74466f9451e7" alt=""><figcaption></figcaption></figure>

### **Delete saved replies:**

Users have the flexibility to get rid of their saved replies if they find that it's no longer required.\
They can easily delete them at any time without having to worry about extra hassle.

There are two ways through which the users can delete saved replies:

1. **Live chat screen**
2. **Settings tab**

### Delete via live chat screen:

Users also have the ability to delete the saved replies through the live chat screen. They can follow the steps below in-order to delete the saved replies they wish to delete:

**Step 1:** Access the live chat screen.

**Step 2:** Join the conversation by clicking on **‘Join conversation’.**

**Step 3:** Access the saved replies either by typing **'/ '** in chat space or clicking on **‘bookmark’** icon.

**Step 4: ‘Hover’** over the saved reply that the user would like to delete to see the delete option.

**Step 5:** Click on the **‘Trash’** icon to delete the saved reply.

**Step 6:** Click on **‘Delete’** to delete the saved reply.

### Delete via settings tab:

Step 1: Go to **'Settings -> Live Chat -> Saved replies'.**

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FcJorLDrvYnzk9NdcZjFO%2Fimage.png?alt=media&#x26;token=7025bf46-f353-48e2-821c-dff10301ec85" alt=""><figcaption></figcaption></figure>

Step 2: Click on **'Remove'** against the saved reply that you want to remove or delete.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2FFzvDre2utHnqrlRmci1D%2Fimage.png?alt=media&#x26;token=4c4d3505-be2b-42cd-80ae-08ebe3bc7193" alt=""><figcaption></figcaption></figure>

**Step 3:** Click on **'Delete'** to confirm the action.

<figure><img src="https://1047404187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeyvV4WfyYBGZdBoAuetg%2Fuploads%2Fn0GkX9GfMw0J2XEEaGYQ%2Fimage.png?alt=media&#x26;token=694acb2c-2568-45ef-9f61-51a0285fe9a2" alt=""><figcaption></figcaption></figure>

### Media Support for Saved Replies

You can make your saved replies more engaging by adding media files such as images,GIFs, or videos. This update helps your agents deliver visually rich and interactive responses, improving customer experience and making communication more effective.

#### Key benefits:

* Add images, GIFs, or videos to saved replies
* Make conversations more engaging and visually appealing
* Help customers understand solutions faster with visual context
* Improve consistency in responses across your support team

&#x20;

#### **Here's a suggestion for you!**

> *Take the hassle out of managing your saved replies! Easily delete multiple ones at once with a few clicks - just select what you'd like to remove and hit **'Delete'**.*
>
> *Once deleted, the Saved Replies will not be recovered again and the user will have to create the reply all over again.*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.reply.cx/live-chat/manage-saved-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.