Using the Instagram Channel

Follow these steps to activate the chatbot on your Instagram business account:

Step 1: Connect Your Instagram Business Account

1. Navigate to Channel Configuration > Instagram.

2. Click on Connect to Instagram.

A pop-up will appear asking for necessary permissions. Make sure to select all permissions listed to ensure the chatbot functions correctly.

Once you’ve granted all the required permissions, the pop-up will close, and your Instagram business page will be displayed in the configuration section.

Step 2: Connect the Chatbot to Your Instagram Page

1. Open the Instagram chatbot you created.

2. Click on the 'Trigger' action block.

In the panel on the right-hand side, select the Instagram business page where you want the chatbot to be active.

After selecting the page, click 'Deploy' to save the configuration. Once deployed, all incoming messages to your Instagram page will be managed by your chatbot.