Options

This feature enables the conversation to follow different paths depending on the input provided by the user, allowing for branching in the conversation flow.

Within a single block, you can add up to 10 options. Should you require more, you can employ the strategy of nesting 'Option' blocks together.

Users can make selections from the options by typing either the numeric digit (e.g., 1, 2, 3), the alphabetic name (e.g., one, two, three), or the value of the option itself (e.g., apple, grapes, banana.).

This block is commonly used on SMS and WhatsApp channels.

Setting up the Options block:

1. Add an action block on canvas by clicking on ‘+’.

2. Search for the "Options" action block and select it.

1. Write a text message as per your choice.

1. Rename the option by clicking on the box below

2. To add more options click on the "+ Option button"

Error Message:

Displays an error message to the user in case of selection of an invalid option, click on the "Error message" box and enter desired text to customize the error message. Users have to then retry by entering a valid option.

Variable:

When an option is selected by the user, the value of that option can be stored in a varaible, and can be used in the chat flow later or for future reference.

Hot keywords:

With "Hot keywords" define specific words that bring user back to this block from wherever they are in the chat flow. You can have more than 1 hot keywords for a block.

This feature will only work if the link tracking checkbox is ticked.

Enable Free Text

When the “Enable free text” option is enabled in the Options block, users can either choose from the predefined options or type their own response directly in the chat input. A new “Free text” node will be added on the canvas, allowing the flow to capture and handle user-entered messages.

This enables more flexible and natural conversations, supporting both option-based selections and free-text responses within the same interaction flow.