Knowledge Base

The information source used by AI to answer your questions.

To have AI generate answers, you must first develop a knowledge base containing the information you want it to use.

A knowledge base is simply a collection of data sources.

Data source types:

A data source can be one of three types:

  1. URL

  2. File

  3. Text


You can add content using a domain or a set of web pages.

When using a domain, you simply enter the domain address or sitemap address, and our system will automatically import all URL(s) of that domain.

Supported types:

As a best practice, it's advisable to delete unnecessary URLs to prevent incorrect or misleading answers from the bot. Adding excessive irrelevant information can confuse the AI.

When using Webpages, explicitly list the specific URLs from which you want to import content.


You can add content to your knowledge base by uploading a set of documents.

Upload one or more files and click 'Train' to begin training your knowledge base with the contents of those files.

Supported file types:

  • csv

  • xlsx

  • txt

  • pdf

  • doc

  • docx

Maximum file size supported is 5 MB.


You can also directly add the information as content to the knowledge base.

By choosing this data source method, you can copy-paste the content you want to add.

The maximum characters allowed is 2,500.

Data source details

You can find all the data sources added to your knowledge base in the table.

To locate your data source, use the search bar or filter option.

In the table, you can view details such as:

  • Data source name

  • Data source type

  • Added at

  • Added by

  • Refresh

You can also click on each data source row to see the specific information extracted from it.

Depending on the size of the knowledge base content, each data source may be divided into multiple chunks. Each paragraph of text displayed is referred to as a chunk.

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