ReplyCX Documentation
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  • ⛩️Welcome to ReplyCX Knowledge Base! 📚
    • ReplyCX Basics
  • ▶️GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Channel Configurations
    • Deploying a Chatbot
    • Utility Tools
  • 🧩ACTION BLOCKS
    • Overview
    • Trigger
    • Send Message
    • Collect Input
    • Buttons
    • Carousel
    • Calendar
    • Send an Email
    • Condition
    • Image Carousel
    • Human Handover
    • Slider
    • Collect File
    • Delay
    • Form
    • Flow
    • Code-block
    • Options
    • Jump
    • List
    • Reply Button
    • AI Model
    • SET AI
    • Answer AI
    • AI AGENT
    • Webhook
    • Javascript
    • Send Status
    • Http Request
    • Dynamic data
    • Whatsapp flow
  • 🦾AI Studio
    • Building a GPT Chatbot
    • Knowledge Base
    • Training on historical live chat to generate response
    • Retrain frequency for URL data source
    • Custom Answers
    • Function Call
    • Prompts
    • Tokens
    • Setting up retrain
    • Advanced Crawling Criteria
  • ⛓️Integrations
    • Types of Integrations
    • Service Call
    • Google Sheets
      • Support for “Update Record” in Google Sheets
    • Codeblock
    • Google Calendar
    • Calendly
    • Zoho CRM
    • Hubspot
    • Dialog Flow
    • Events
    • Google Analytics
    • Freshdesk
    • Salesforce
    • Zapier
    • Airtable
    • Public API's
  • 🟢WhatsApp Business API
    • Prerequisites
    • WhatsApp Business API - Meta
    • Using a test WhatsApp Business API account
    • Product catalog on WhatsApp
    • Sync WhatsApp Template
    • Support for Carousel template message
  • Instagram
    • Using the Instagram Channel
  • 💬Live Chat
    • Overview
    • Saved Replies
    • Manage Saved Replies
    • Message status on live chat
    • Generating Response Using AI.
    • Rewriting existing response with AI
    • Labels
    • Managing Labels
    • Qualification details covered during a conversation
    • Settings
    • Filter conversations
    • Conversation History
    • Close a conversation
    • Related / Past Conversations
    • Elements on conversation card
    • Kind of Conversation Status
    • Copy Chat Transcript of a Conversation
    • Customize Live Chat Screen
    • Restart Conversation
    • Blocking Contacts
    • Agent status on live chat
  • ⚙️Troubleshooting
    • Variable Manager
    • Fallback Variables
    • Human Handover Configuration
    • Clone a bot
    • Preffered Image Dimensions
    • Working of Link Tracking
    • Setting up variables using trigger block
    • Availability of agents in Human Handover
    • Creating loop in the conversational flow
    • Requesting Edit Access
    • Cookies
  • 📢Outbound Bots
    • Outbound Action Blocks
      • Delay
      • Send WhatsApp
      • Send SMS
      • Send Email
    • Building a One-Off Campaign
    • Building a Ongoing Campaign
    • Creating WhatsApp Templates
  • 📱Chat Widget Customization
    • Embedding Chat Widgets
    • Customize Chat Widget UI using CSS
    • Display Chat Widget in iFrame
    • Change Appearance
    • Chat widget 3.0
  • 🏦Account Management
    • Manage Teams
    • Manage Teammates
    • Manage Roles
      • Channel configuration Permission
    • Opt Out Management
  • 📊Reporting
    • Custom Reports
    • Contacts Feature Recap
    • Scheduling Contact Report
    • Weekly Reports and Interactions
    • Export a contact list
    • Tracking link clicks on chatbot messages
    • Agent Report
    • AI Agent Report
    • Outbound Report
  • 🧑‍💻 Support
    • Forget Password
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On this page
  • Data source types:
  • URL
  • File
  • Text
  • Data source details

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  1. AI Studio

Knowledge Base

The information source used by AI to answer your questions.

PreviousBuilding a GPT ChatbotNextTraining on historical live chat to generate response

Last updated 10 months ago

Was this helpful?

To have AI generate answers, you must first develop a knowledge base containing the information you want it to use.

A knowledge base is simply a collection of data sources.

Data source types:

A data source can be one of three types:

  1. URL

  2. File

  3. Text

URL

You can add content using a domain or a set of web pages.

When using a domain, you simply enter the domain address or sitemap address, and our system will automatically import all URL(s) of that domain.

Supported types:

  • Sitemap i.e. https://reply.cx/sitemap.xml

As a best practice, it's advisable to delete unnecessary URLs to prevent incorrect or misleading answers from the bot. Adding excessive irrelevant information can confuse the AI.

When using Webpages, explicitly list the specific URLs from which you want to import content.

File

You can add content to your knowledge base by uploading a set of documents.

Upload one or more files and click 'Train' to begin training your knowledge base with the contents of those files.

Supported file types:

  • csv

  • xlsx

  • txt

  • pdf

  • doc

  • docx

Maximum file size supported is 5 MB.

Text

You can also directly add the information as content to the knowledge base.

By choosing this data source method, you can copy-paste the content you want to add.

The maximum characters allowed is 2,500.

Data source details

You can find all the data sources added to your knowledge base in the table.

To locate your data source, use the search bar or filter option.

In the table, you can view details such as:

  • Data source name

  • Data source type

  • Added at

  • Added by

  • Refresh

You can also click on each data source row to see the specific information extracted from it.

Depending on the size of the knowledge base content, each data source may be divided into multiple chunks. Each paragraph of text displayed is referred to as a chunk.

Domain i.e.

🦾
https://reply.cx