Managing Labels

There are three actions which you can perform on labels:

1. Create

2. Modify

3. Delete

Creating labels:

Creating labels with Reply CX is pretty easy. There are two ways in which the users can create labels:

1. Through live chat screen

2. Through settings tab

Create label via live chat screen:

1. Go to live chat section and click on '+ Create Label'.

   
2. Give a name to the label of your choice.

   
3. Click on 'SAVE' to create the label.

   

Users can also click on ‘+ Create Another’. This will automatically save the current label and allow user to create a new label. This is useful when there are multiple labels that needs to be created.

Create via settings tab:

1. Go to 'Settings -> Live Chat -> Labels'.

   
2. Click on 'Create Label' on the top right corner.

   
3. You can name the label as per your choice and click on 'Create' to save the label.

   

Modifying the labels:

Users have the ability to modify the created labels i.e., at any given point of time, they can change the name of labels as per their preference.

There are two ways in which the users can modify the existing labels:

1. Live chat screen

2. Settings tab

Modify via live chat screen:

Users also have the ability to modify the labels through the live chat screen.

1. Go to the 'Live Chat' section. Double click on the name of the label that users wish to change. Doing so will allows the user to 'edit' text. Hit 'Enter' to save the changes.

   

Modify via settings tab.

1. Go to 'Settings -> Live Chat -> Labels'.

   
2. Click on Edit option against the label which you want to modify.

   
3. Change the name of the existing label and click on 'Update'.

   

Deleting the labels:

Users have the ability to delete the labels at any given point of time i.e., when the user feels that the label has served it's purpose and is not being used much, they can proceed with deleting the same.

There are two ways in which the users can delete the created labels:

1. Live chat screen

2. Settings tab

Delete via live chat screen:

Users also have the ability to delete the labels through the live chat screen.

1. Go to the Live Chat section.

   

2. Hover the mouse over the conversation count against label. Click on the 'Trash' icon to quickly delete the label.

   

Delete via settings tab:

1. Go to 'Settings -> Live Chat -> Labels'.

2. Click on ‘Remove’ option against the label that you want to delete.

   
3. Provide the confirmation to delete the label by clicking on the 'Delete' option.